Shipping & Returns

SHIPPING, RETURNS & EXCHANGES

1. SHIPPING COSTS:


PORTUGAL Domestic Shipping
6,00€

Free shipping over 200€.

EUROPE (EU Members)*
20,00€
*Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland,
France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands,
Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Free shipping over 200€.

EUROPE (Non-EU)*
25,00€
*Albania Andorra, Belarus, Bosnia-Herzegovina, Iceland, Liechtenstein, Macedonia, Moldova, Monaco,
Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Turkey, UK, Ukraine, Vatican City.


Free shipping over 200€.

REST OF WORLD (selected countries)*
35,00€
* Argentina, Australia, Brazil, Canada, Chile, China, Hong Kong SAR China, India, Indonesia,,Israel, Japan, Kuwait, Laos, Macao SAR China, Maldives, Mexico, New Caledonia, New Zealand, Oman, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Tunisia, United Arab Emirates, United States, Vietnam.

Free shipping over 300€.

OTHER COUNTRIES NOT LISTED
Please contact us if your country is not listed here above and we try to find the best solution for you.
Mail to studio@realitystudio.de.

2. RETURNS:
We have a 14 days return policy. If 14 days have gone by since your purchase we will not refund or exchange the item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

To return your product, you should send your product to this address:

Svenja Specht Unipessoal Lda.
Reality Studio
Rua Gonçalo Cristovão 84, 1 andar, sala 4
4000-264 Porto
Portugal
T: 00351/223 264 197
yes@realitystudio.de

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping costs will be deducted from your refund.

If you are shipping an item back to us we recommend to use a shipping service with tracking number or to use a shipping insurance. We cannot guarantee that we will receive your returned item.

3. REFUNDS (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once the return is checked and approved, a credit for the total order value will be issued and reimbursement will be made available within 10 working days. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted
from your refund.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact
us at yes@realitystudio.de

4. EXCHANGES:
to be eligible for an exchange your item must be unused and in the same condition that you received it.

Communicate exchange:
E-mail us at yes@realitystudio.de and tell us your order number, what items you want to exchange and

the desired new size and/or color. Our Customer Experience Team will get back to you as soon as possible.

Send it over: 
After confirmation from our Customer Experience Representative, packages should be sent to our studio address:

Svenja Specht Unipessoal Lda.
Reality Studio
Rua Gonçalo Cristovão 84, 1 andar, sala 4
4000-264 Porto
Portugal
T: 00351/223 264 197
yes@realitystudio.de

If you are shipping an item back to us we recommend to use a shipping service with tracking number or to use a shipping insurance. We cannot guarantee that we will receive your returned item. You will be responsible for paying for your own shipping costs for returning your item. 

Once a package is received, checked and approved, we'll exchange it for the desired item or items. If the new exchanged item or items have the same or a higher purchase value as the originally purchased one we ship it to you free of additional shipping costs. The time it may take for your exchanged product to reach you may vary depending on where you live.